FAQ

Creating your BigSpin Casino account is straightforward and takes just a few minutes. Visit our homepage and click the "Sign Up" button, which will take you to our registration form. You'll need to provide basic information including your full name, email address, date of birth, and phone number. Make sure all details match your government-issued ID, as this information will be verified later.Choose a strong password that combines letters, numbers, and special characters to keep your account secure. You'll also need to select your preferred currency – we accept both USD and Bitcoin. During registration, you can enter a referral email if someone recommended BigSpin Casino to you, which may qualify both of you for our referral bonus.After completing the form, check your email for a verification link and click it to activate your account. Once verified, you can log in and make your first deposit to start playing. The entire process typically takes less than five minutes, and our customer support team is available at 844-335-3536 if you need assistance.

BigSpin Casino offers two fantastic welcome bonus options for new players. The first option is our 200% match bonus up to $1,000 using code BIGSPIN200, which requires a minimum deposit of $45. This means if you deposit $500, you'll receive an additional $1,000 bonus, giving you $1,500 total to play with.Our second welcome option is even more generous – a 500% match bonus up to $3,000 using code 500BSC. This bonus can turn a $600 deposit into $3,600 in total playing funds. Both bonuses come with 30x wagering requirements on the combined deposit and bonus amount, and you have 90 days to complete the playthrough.These bonuses work best on slot games, which contribute 100% toward wagering requirements. Table games like blackjack and baccarat contribute less, with blackjack contributing only 5% and baccarat 10%. Make sure to enter the appropriate bonus code when making your deposit, as bonuses are automatically credited to your account once the deposit is processed.

Currently, BigSpin Casino focuses on deposit match bonuses rather than no deposit offers. This approach allows us to provide more substantial bonuses that give you significantly more playing funds when you're ready to make a deposit. Our welcome bonuses of up to 500% provide much better value than typical no deposit offers, which are usually limited to small amounts.While we don't offer traditional no deposit bonuses, we do have a referral program that can provide bonus funds when friends sign up using your email address. You'll receive 200% of your friend's first deposit amount, up to $200, with 30x wagering requirements. This bonus is credited automatically when your referred friend makes their initial deposit.We regularly update our promotions, so it's worth checking our promotions page or subscribing to our newsletter for the latest offers. Our weekend and weekly reload bonuses provide ongoing value for existing players, with the weekend bonus offering up to 400% match and redeemable three times per day on weekends.

BigSpin Casino accepts several convenient payment methods to accommodate different player preferences. For traditional banking, you can use Visa and MasterCard credit and debit cards, which process quickly for deposits. We also accept ACH transfers and bank wire transfers for those who prefer direct bank-to-casino transactions.For players interested in cryptocurrency, we fully support Bitcoin deposits and withdrawals. Bitcoin transactions often process faster than traditional banking methods and provide an additional layer of privacy. You can set your account to either USD or Bitcoin as your base currency during registration.We also offer Person2Person money transfers for added convenience. Withdrawal methods mirror our deposit options, though processing times vary by method. Bitcoin withdrawals typically process within 24-48 hours, while traditional banking methods may take 3-5 business days. All withdrawal requests are subject to our verification process to ensure account security and regulatory compliance.

Wagering requirements at BigSpin Casino are set at 30x the combined deposit and bonus amount for most bonuses. This means if you deposit $100 and receive a $200 bonus, you'll need to wager $9,000 total ($300 × 30) before you can withdraw any winnings from the bonus funds. You have 90 days to complete these requirements, giving you plenty of time to play.Different games contribute varying percentages toward meeting wagering requirements. Slot games contribute 100%, making them the most efficient choice for clearing bonuses. Video poker, baccarat, and keno contribute 10% each, while blackjack and poker games contribute only 5%. Craps doesn't contribute at all toward wagering requirements.It's important to avoid low-risk betting strategies, such as betting on both red and black in roulette simultaneously, as these are prohibited. Additionally, your maximum bet per game round cannot exceed 25% of your total bankroll. These rules ensure fair play while protecting the integrity of our bonus system. Track your progress through your account dashboard, which shows exactly how much wagering you have remaining.

Yes, BigSpin Casino is fully optimized for mobile play across all devices. Our mobile platform works seamlessly on smartphones and tablets running iOS or Android operating systems. You don't need to download a separate app – simply visit our website through your mobile browser, and the site automatically adapts to your screen size.All our games, including slots from Betsoft, Concept Gaming, and Nucleus Gaming, are designed with mobile play in mind. The touch interface makes spinning reels and placing bets intuitive and responsive. Table games like blackjack and roulette also work perfectly on mobile, with easy-to-use controls that don't compromise the gaming experience.Your account functions remain the same on mobile, including making deposits, requesting withdrawals, claiming bonuses, and contacting customer support. The mobile experience maintains the same security standards as our desktop platform, with encrypted connections protecting your personal and financial information. Whether you're at home or on the go, you can enjoy the full BigSpin Casino experience from any mobile device.

BigSpin Casino partners with three leading software providers to deliver high-quality gaming experiences. Betsoft is renowned for their 3D slots with cinematic graphics and engaging storylines, offering some of the most visually impressive games in the industry. Their titles feature innovative bonus rounds and smooth gameplay that works perfectly across all devices.Concept Gaming provides a diverse portfolio of slots and table games with unique themes and mechanics. Their games often feature creative bonus structures and fair RTPs that give players genuine winning opportunities. Nucleus Gaming rounds out our selection with both classic and modern slot designs, including progressive jackpot games that can deliver life-changing wins.All three providers are licensed and regulated, ensuring that every game uses certified random number generators for fair outcomes. The games undergo regular testing for fairness and security, meeting strict industry standards. This combination of providers gives us over 200 games to choose from, including classic slots, video slots, blackjack, roulette, video poker, and specialty games, ensuring there's something for every type of player.

BigSpin Casino operates under proper licensing and regulation, ensuring a safe and fair gaming environment for all players. We comply with strict regulatory standards that govern everything from game fairness to financial security. Our licensing requires regular audits of our random number generators, financial practices, and player protection measures.We accept players from the United States and Canada, operating legally in these jurisdictions. However, we cannot accept players from certain restricted countries including Bulgaria, Czech Republic, Denmark, Estonia, France, Poland, Romania, Russia, Slovakia, Turkey, Ukraine, and the United Kingdom due to local regulations.Our commitment to responsible gaming includes tools to help players manage their gambling habits, including deposit limits, session time reminders, and self-exclusion options. We also maintain strict age verification procedures to prevent underage gambling. All player funds are kept in segregated accounts, separate from operational funds, providing an additional layer of financial protection for our players.

Account verification at BigSpin Casino is a standard security procedure required before your first withdrawal. This Know Your Customer (KYC) process helps prevent fraud and ensures compliance with anti-money laundering regulations. You'll need to provide copies of specific documents to verify your identity and address.For identity verification, submit a clear photo of your government-issued ID, such as a driver's license or passport. The document must be current and show your full name, photo, and date of birth clearly. For address verification, provide a recent utility bill, bank statement, or government correspondence dated within the last 90 days that shows your name and current address.If you used a credit or debit card for deposits, you'll also need to provide photos of the front and back of the card. For security, you can cover the middle digits of the card number, leaving only the first four and last four digits visible. The verification process typically takes 24-48 hours once all documents are submitted. Our support team at support@BigSpinCasino.com can assist if you have questions about required documents.

BigSpin Casino offers multiple ways to reach our customer support team whenever you need assistance. Our primary support email is support@BigSpinCasino.com, where you can send detailed questions and receive comprehensive responses. Email support is ideal for complex issues or when you need to attach documents, such as during the verification process.For immediate assistance, call our toll-free phone number at 844-335-3536. Our phone support team can help with urgent issues like account access problems, payment concerns, or technical difficulties. Phone support is particularly useful when you need real-time guidance through processes like claiming bonuses or making withdrawals.Our support team is knowledgeable about all aspects of BigSpin Casino, from technical game issues to bonus terms and payment processing. Response times are typically quick, with email inquiries answered within a few hours and phone calls handled immediately during business hours. Whether you're a new player with setup questions or an experienced player needing assistance, our support team is ready to help ensure your gaming experience is smooth and enjoyable.

If you encounter technical issues while playing at BigSpin Casino, there are several troubleshooting steps you can try first. For game loading problems, clear your browser cache and cookies, then refresh the page. Ensure your internet connection is stable and try switching browsers if the issue persists. Most technical problems resolve with these simple steps.For mobile users experiencing issues, try closing and reopening your browser app, or restart your device entirely. Make sure you're using an updated browser version, as older browsers may not support all game features. If you're having trouble with specific games, try playing a different game to determine if the issue is game-specific or system-wide.If basic troubleshooting doesn't resolve the problem, contact our support team immediately at 844-335-3536 or support@BigSpinCasino.com. Provide details about the specific issue, including what device and browser you're using, what you were doing when the problem occurred, and any error messages you received. Our technical support team can often resolve issues quickly or provide alternative solutions to get you back to playing.

BigSpin Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly deposit limits through your account settings, which prevent you from depositing more than your predetermined amount. These limits help you stick to your budget and avoid spending more than you can afford.Session time reminders can be configured to alert you after specific periods of play, helping you take regular breaks and maintain perspective on your gaming sessions. If you need a more significant break, our self-exclusion feature allows you to temporarily or permanently close your account. During self-exclusion periods, you cannot access your account or receive promotional materials.We also provide reality checks that display your session time and spending at regular intervals during play. If you're concerned about your gambling habits, we can provide information about professional help organizations and counseling services. Remember that gambling should always be entertainment, not a way to solve financial problems. If gaming stops being fun, it's time to take a break and seek support if needed.